Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or using the Natura Honey website (the "Site"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our Site.

2. About Us

Natura Honey is operated by Hexa Apiarium Pvt. Ltd., an Indian Private Limited Company registered under the Companies Act, 1956/2013. Our company registration number and other business details are available upon request.

3. Eligibility

You must be at least 16 years of age to use our Site and services. By using the Site, you represent and warrant that you are of legal age to form a binding contract with the Company.

4. Account Registration

To access certain features, you may need to register an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

5. Products and Pricing

5.1 Product Information

We strive to display accurate product descriptions, images, and pricing. However, we cannot guarantee that all information is error-free. We reserve the right to correct any errors and to update product information at any time without prior notice.

5.2 Pricing

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Prices are subject to change without notice.

5.3 Availability

All products are subject to availability. We reserve the right to limit quantities and to discontinue products at any time.

6. Orders and Payment

6.1 Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, errors in product or pricing information, or suspected fraud.

6.2 Payment Terms

Payment must be completed at the time of purchase through our secure payment gateway. We accept various payment methods as displayed during checkout.

6.3 Order Confirmation

You will receive an order confirmation email once your payment is processed. This email confirms we have received your order but does not constitute acceptance of your order.

7. Shipping and Delivery

7.1 Shipping Methods

We ship through trusted courier partners. Shipping times are estimates and not guaranteed.

7.2 Shipping Charges

Shipping charges are calculated based on weight, destination, and shipping method selected during checkout.

7.3 Delivery Issues

If you experience delivery issues, please contact our customer service within 48 hours of expected delivery.

8. Returns and Refunds

8.1 Return Policy

Due to the nature of our products (food items), we generally do not accept returns unless the product is damaged, defective, or incorrect. Please refer to our detailed Return Policy for specific conditions.

8.2 Refund Process

Refunds, when applicable, will be processed to the original payment method within 7-14 business days of receiving the returned product or determining eligibility for refund.

9. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Hexa Apiarium Pvt. Ltd. or its content suppliers and is protected by Indian and international copyright laws.

10. User Conduct

You agree not to:

• Use the Site for any illegal purpose
• Attempt to gain unauthorized access to any part of the Site
• Interfere with the proper working of the Site
• Use any automated means to access the Site
• Impersonate any person or entity

11. Disclaimer of Warranties

The Site and products are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted or error-free.

12. Limitation of Liability

To the maximum extent permitted by law, Hexa Apiarium Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products.

13. Indemnification

You agree to indemnify and hold harmless Hexa Apiarium Pvt. Ltd., its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kannur, Kerala, India.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms, please contact us:

• Email: hexanatura.info@gmail.com
• Phone: +91 6282 904614
• Address: Hexa Apiarium Pvt. Ltd., Thalassery, Kannur, Kerala, India