1. Shipping Areas

We currently ship to all addresses within India only. International shipping is not available at this time.

2. Order Processing Time

2.1 Processing Duration

• Regular Orders: 24-48 hours
• Pre-Orders/Special Items: 3-5 business days
• Festive Season: 48-72 hours (additional processing time may apply)

2.2 Order Confirmation

Once your payment is verified, you'll receive:

1. Order confirmation email/SMS
2. Order number for tracking

3. Delivery Timelines

3.1 Standard Delivery

Location Type	Estimated Delivery	Working Days
Metro Cities	3-5 days	Monday-Saturday
Tier 2/3 Cities	5-7 days	Monday-Saturday
Remote Areas	7-10 days	Monday-Saturday

*Delivery timelines are estimates and may vary due to logistical factors, weather conditions, or unforeseen circumstances.

3.2 Express Delivery

Express delivery options may be available for select locations at additional charges. Check availability during checkout.

4. Shipping Partners

We partner with trusted logistics providers including:

• Delhivery
• DTDC
• Blue Dart
• India Post (for remote areas)
• Local trusted couriers

5. Shipping Charges

5.1 Free Shipping

We offer free shipping on all orders above ₹299 across India.

5.2 Shipping Charges

For orders below ₹299:

• Standard Shipping: ₹59
• Express Shipping: ₹99 (where available)

6. Order Tracking

6.1 Tracking Information

Once your order is shipped, you'll receive:

• Tracking number via email/SMS
• Courier partner details
• Real-time tracking link

6.2 How to Track

1. Use the tracking link in your shipping confirmation email
2. Visit "Order History" in your account
3. Contact our customer support with your order number

7. Delivery Process

7.1 Delivery Attempts

Our delivery partners will attempt delivery:

• First Attempt: Primary delivery attempt
• Second Attempt: If first attempt fails (usually next day)
• Third Attempt: Final attempt before return process

7.2 Failed Delivery

Delivery may fail due to:

• Incorrect/Incomplete address
• Recipient unavailable
• Location inaccessible
• Refusal to accept delivery

7.3 Rescheduling Delivery

Contact the courier partner directly using the tracking number to reschedule delivery.

8. Special Handling Instructions

8.1 Honey Products Care

Our products are shipped with special care:

• Leak-proof packaging
• Bubble wrap protection
• "Fragile" and "This Side Up" labels
• Temperature-sensitive handling instructions

8.2 Delivery Instructions

You can add delivery instructions during checkout:

• Leave at security/neighbor if unavailable
• Specific delivery time preferences
• Gate code/building instructions

9. Address Verification

Please ensure:

• Complete address with landmark
• Correct pin code
• Active phone number for delivery calls
• Proper city and state information

Note: We're not responsible for delays due to incorrect addresses.

10. Contact for Delivery Queries

For delivery-related questions:

• Email: hexanatura.info@gmail.com
• Phone: +91 6282 904614
• Hours: 10 AM - 5 PM, Monday-Saturday
• WhatsApp: +91 6282 904614