Our Commitment to Your Privacy

1. Information We Collect

We collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our website.

• Personal Information: Name, email address (one account per email), phone number, shipping and billing addresses provided during account registration or checkout.
• Account Information: Login credentials, authentication method (email/password or Google login), and profile preferences.
• Order Information: Products purchased, order history, invoices, transaction references, delivery status, and support requests related to orders.
• Communication Data: Emails, contact form submissions, customer service messages, and feedback you share with us.
• Technical & Usage Information: IP address, browser type, device information, operating system, pages visited, time spent on the website, and cookies.

2. Payment Information

We do not store your credit card details, UPI IDs, bank account information, or other sensitive payment credentials.

All payments are processed at the time of purchase through secure, PCI-DSS-compliant third-party payment gateways such as Razorpay. We only receive payment confirmation, transaction IDs, and order status details.

3. How We Use Your Information

The information we collect is used strictly for legitimate business and operational purposes, including:

• Processing, confirming, and delivering customer orders
• Maintaining and managing user accounts
• Displaying order history and invoices within your account
• Communicating order updates, delivery information, and support responses
• Improving website performance, usability, and customer experience
• Detecting, preventing, and addressing fraud or misuse
• Complying with applicable legal, tax, and regulatory requirements

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. Your data may be shared only in limited circumstances, such as:

• Service Providers: Trusted partners involved in payment processing, shipping, website hosting, analytics, and technical support.
• Legal Obligations: When disclosure is required by law, regulation, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of the business.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

• SSL encryption for data transmission
• Secure servers and controlled access to databases
• Password hashing and authentication safeguards
• Restricted access to personal data by authorized personnel only

While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential site functions, maintain login sessions, analyze traffic, and improve user experience.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

7. Your Rights and Choices

Subject to applicable laws, you have the right to:

• Access and review your personal information
• Update or correct inaccurate account details
• Request deletion of your account and associated data (subject to legal retention requirements)
• Opt out of promotional communications at any time

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, and compliance requirements. Order-related records are generally retained for a minimum period as required by Indian law.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If such data is identified, we will take appropriate steps to delete it.

10. Third-Party Links

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page along with a revised effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: hexanatura.info@gmail.com
• Phone: +91 6282 904614
• Address: Hexa Apiarium Pvt. Ltd., Thalassery, Kannur, Kerala, India